Citizen self-service is good customer service. In fact, 72 percent of respondents in a recent Forrester survey said they prefer self-service for support issues versus email or phone.

Using a citizen self-service portal is the most efficient way you can deliver real-time information to your customers. A portal can answer questions and provide dates, deadlines and traffic conditions across all channels — web, mobile apps and social communities. A portal can also deliver HR forms, benefit information and other content to your own employees.

Speakers:

Bill Wolpin
Editorial Director
American City & County

Brian Paget
Technical Director for Content & Analytics
Adobe

During this free on-demand webinar, you will learn how to:

•    Create a citizen self-service portal quickly and easily through a compliance-certified cloud service
•    Deliver services more cost-effectively, efficiently and securely
•    Provide more employee satisfaction by allowing your staff to tackle higher-value work

Serve your customers the way they want to be served.

Register now to view this webinar on demand.