Citizen self-service is good customer service. In fact, 72 percent of respondents in a recent Forrester survey said they prefer self-service for support issues versus email or phone.
Using a citizen self-service portal is the most efficient way you can deliver real-time information to your customers. A portal can answer questions and provide dates, deadlines and traffic conditions across all channels — web,and social communities. A portal can also deliver forms, benefit information and other content to your own employees.
American City & County
Technical Director for Content & Analytics
During this free on-demand webinar, you will learn how to:
• Create a citizen self-service portal quickly and easily through a compliance-certified cloud service
• Deliver services more cost-effectively, efficiently and securely
• Provide more employee satisfaction by allowing your staff to tackle higher-value work
Serve your customers the way they want to be served.