Citizen Engagement

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Citizen engagement efforts seek to involve residents in creating policies and implementing programs that represent their interests and build strong communities. Through outreach, forums and technology, states and local governments work to include as many voices from their communities as possible in civic decisions and activities.

American City & County writes about state and local government efforts to encourage citizen engagement, including e-government, social media and other techniques to collect input and encourage participation from the community.

Citizen engagement through call centers

  • May 2, 2018
    Commentary

    When budget surveys fall short

    Public policy and facilitation veteran Chris Adams explains why online, interactive budget simulations are superior tools to budget surveys....More
  • Apr 18, 2018
    Commentary

    Making public services smarter

    Alex Bäcker, founder and CEO of queue management technology company QLess, explains how governments can improve personal interactions between officials and citizens....More
  • Jun 7, 2017
    Commentary

    Communities need more than dollars to bring about real change

    Toni Irving, executive director for community violence prevention advocacy group Get IN Chicago, explains how local governments can best execute social justice initiatives....More

Other Information Sources on Citizen Engagement

ICMA's Citizen Engagement page

PTI's Citizen Engagement page

Edina, Minn., Citizen Engagement project page

Citizen Engagement Laboratory web site

2006 IBM Center for the Business of Government paper: A Manager's Guide to Citizen Engagement

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Get the latest information on government trends, policies, best practices and case studies.

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