Citizen Engagement

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Citizen engagement efforts seek to involve residents in creating policies and implementing programs that represent their interests and build strong communities. Through outreach, forums and technology, states and local governments work to include as many voices from their communities as possible in civic decisions and activities.

American City & County writes about state and local government efforts to encourage citizen engagement, including e-government, social media and other techniques to collect input and encourage participation from the community.

Citizen engagement through call centers

Other Information Sources on Citizen Engagement

ICMA's Citizen Engagement page

PTI's Citizen Engagement page

Edina, Minn., Citizen Engagement project page

Citizen Engagement Laboratory web site

2006 IBM Center for the Business of Government paper: A Manager's Guide to Citizen Engagement

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Get the latest information on government trends, policies, best practices and case studies.

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