Citizen Engagement


Citizen engagement efforts seek to involve residents in creating policies and implementing programs that represent their interests and build strong communities. Through outreach, forums and technology, states and local governments work to include as many voices from their communities as possible in civic decisions and activities.

American City & County writes about state and local government efforts to encourage citizen engagement, including e-government, social media and other techniques to collect input and encourage participation from the community.

Citizen engagement through call centers

  • Jul 16, 2014

    Punk rock librarians

    Librarians in San Diego County are rocking mohawks......More
  • Jun 23, 2014
    American City and County

    Service to benefit municipalities

    Last week, municipal and philanthropic leaders gathered in Atlanta for the Service Unites conference to share insights, strategies and resources to increase citizen engagement....More
  • May 7, 2014

    Long live the Conch Republic

    Hey, remember when the Florida Keys declared war on the U.S.?...More

Other Information Sources on Citizen Engagement

ICMA's Citizen Engagement page

PTI's Citizen Engagement page

Edina, Minn., Citizen Engagement project page

Citizen Engagement Laboratory web site

2006 IBM Center for the Business of Government paper: A Manager's Guide to Citizen Engagement

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