Citizen Engagement

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Citizen engagement efforts seek to involve residents in creating policies and implementing programs that represent their interests and build strong communities. Through outreach, forums and technology, states and local governments work to include as many voices from their communities as possible in civic decisions and activities.

American City & County writes about state and local government efforts to encourage citizen engagement, including e-government, social media and other techniques to collect input and encourage participation from the community.

Citizen engagement through call centers

  • Aug 17, 2016
    Commentary

    Opening your digital doors to citizens

    Akamai Vice President of Public Sector Tom Ruff details how local governments can overcome challenges present in optimizing their web portals....More
  • Jun 28, 2016
    Article

    The cat's out of the bag... er, the library

    A cat fight has resulted between a Texas community and its city council after the council voted to evict its public library’s feline mascot of six years....More
  • Dec 16, 2015
    Article

    New York's Strongest calendar features "faceless" sanitation workers

    Last week, New York’s Department of Sanitation released its 2016 calendar, featuring 14 of its sanitation workers, dubbed New York’s Strongest....More
  • Nov 4, 2015
    Article

    Philadelphia woman wins $10,000 for voting

    A Philadelphia crossing guard won $10,000 for casting a ballot Tuesday....More

Other Information Sources on Citizen Engagement

ICMA's Citizen Engagement page

PTI's Citizen Engagement page

Edina, Minn., Citizen Engagement project page

Citizen Engagement Laboratory web site

2006 IBM Center for the Business of Government paper: A Manager's Guide to Citizen Engagement

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