Citizen Engagement


Citizen engagement efforts seek to involve residents in creating policies and implementing programs that represent their interests and build strong communities. Through outreach, forums and technology, states and local governments work to include as many voices from their communities as possible in civic decisions and activities.

American City & County writes about state and local government efforts to encourage citizen engagement, including e-government, social media and other techniques to collect input and encourage participation from the community.

Citizen engagement through call centers

  • Dec 16, 2015

    New York's Strongest calendar features "faceless" sanitation workers

    Last week, New York’s Department of Sanitation released its 2016 calendar, featuring 14 of its sanitation workers, dubbed New York’s Strongest....More
  • Nov 4, 2015

    Philadelphia woman wins $10,000 for voting

    A Philadelphia crossing guard won $10,000 for casting a ballot Tuesday....More
  • Sep 9, 2015

    Every dog has its day: Border collie and former mayor runs for president

    Former Rabbit Hash, Ky., Mayor Lucy Lou a border collie with seven years of experience running the small, unincorporated town in Boone County, Ky., has announced her run for president....More

Other Information Sources on Citizen Engagement

ICMA's Citizen Engagement page

PTI's Citizen Engagement page

Edina, Minn., Citizen Engagement project page

Citizen Engagement Laboratory web site

2006 IBM Center for the Business of Government paper: A Manager's Guide to Citizen Engagement

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