Today, people use the Internet and smartphone apps to conduct business. They want the same choices when they engage with government....More

Indianapolis has upgraded its citizen response system by building an online portal through which residents can report problems such as stray animals,...More

Following are tips to help local government officials take the confusion out of the growing range of choices in pricing and features available in public sector CRM products....More

CRM/311 systems force communities to take a hard look at how they respond to problems....More