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CRM Systems

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  • Feb. 14, 2012
    Article
    American City and County

    Generating citizen engagement with multi-channel communication

    Today, people use the Internet and smartphone apps to conduct business. They want the same choices when they engage with government....More
  • Oct. 1, 2011
    article
    American City and County

    Keeping track of inmates

    Illinois adapts CRM software for unconventional use....More
  • Mar. 1, 2011
    article
    American City and County

    Request routing

    Indianapolis has upgraded its citizen response system by building an online portal through which residents can report problems such as stray animals,...More
  • Sep. 9, 2010
    article
    American City and County

    Beyond 311

    Five reasons to expand the use of citizen relationship management software....More
  • Sep. 9, 2010
    article
    American City and County

    5 tips for choosing a CRM system

    Following are tips to help local government officials take the confusion out of the growing range of choices in pricing and features available in public sector CRM products....More
  • Feb. 1, 2010
    article
    American City and County

    Eyes on the streets

    Boston plugs residents with iPhones directly into its CRM system...More
  • Feb. 1, 2009
    article
    American City and County

    Organized for service

    CRM/311 systems force communities to take a hard look at how they respond to problems....More
  • Jul. 28, 2008
    article
    American City and County

    Group formed to promote 311 systems

    Five organizations are working together to promote the use of and serve as a resource on centralized customer service systems, such as 311 call centers....More
  • Apr. 1, 2008
    article
    American City and County

    Helping residents help themselves

    Service requests move to Web-based 311/CRM systems....More
  • Sep. 1, 2007
    article
    American City and County

    HELP!

    A city water line bursts, shooting liquid 20 feet into the air. A startled resident dashes to the phone and dials 911. Although the situation is urgent,...More
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