In response to changing customer needs, the advent of new technology and increasing financial pressures, NYC311 has evolved over the past few years from a call center to a multi-access, multi-channel source for information....More

Following are tips to help local government officials take the confusion out of the growing range of choices in pricing and features available in public sector CRM products....More

The Public Technology Institute is seeking nominations for its 2010 Citizen-Engaged Communities Designation Program....More

Many local government officials want to improve services to residents and businesses, but they are not aware of all the tools at their disposal....More