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May 22, 2007

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PTI's Alan Shark discusses trends in government technology

Alan Shark, executive director of the Public Technology Institute (PTI), discusses the 2007 Technology Leadership Conference with American City & County's Lindsay Isaacs, including the latest developments in local government technology, such as wireless networks, CRM systems and IPTV....More
Aug. 1, 2006

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American City and County

Getting a grip

Since Baltimore set up the nation's first 311 phone number 10 years ago, more cities have been consolidating agency phone numbers and building call centers...More
Nov. 1, 2001

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American City and County

Managing customer relationships

As local governments begin using more high-tech tools to conduct business, they run the risk of losing touch with the residents they serve....More

Get the latest information on government trends, policies, best practices and case studies.

Survey: Most people like local government, but don't like the feds 1

It’s all about "connectivity" – the connection between government and its citizens, and the real and perceived benefits that arise from that. Governments manage more effectively and efficiently through greater public input and feedback.

By dbevarlky on Apr. 27, 2012

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