CRM Systems http://americancityandcounty.com/taxonomy/term/6635/more en How automated workflows can alleviate public sector inefficiencies http://americancityandcounty.com/blog/how-automated-workflows-can-alleviate-public-sector-inefficiencies <div class="node-body blog-body">Erik Severinghaus, chief strategy & alliances officer for business process automation company SpringCM, explains why cities should follow businesses' lead in pursuing workflow automation. </div> <p><a href="http://americancityandcounty.com/blog/how-automated-workflows-can-alleviate-public-sector-inefficiencies" target="_blank">read more</a></p> http://americancityandcounty.com/blog/how-automated-workflows-can-alleviate-public-sector-inefficiencies#comments CRM Systems Viewpoints Wed, 13 Sep 2017 18:23:00 +0000 79511 at http://americancityandcounty.com Golden State county boosts efficiency with online permitting setup http://americancityandcounty.com/products-work/golden-state-county-boosts-efficiency-online-permitting-setup <div class="node-body article-body">As the department that issues all building permits in San Diego County (Calif.), the Department of Planning & Development Services (PDS) has seen a 300 percent increase in solar permitting in the past five years. The department wanted to get ahead of future growth to best serve its customers. While the department offered same-day permit processing for walk-in customers, the increasing volume of solar permits would eventually prove more than staff could handle.</div> <p><a href="http://americancityandcounty.com/products-work/golden-state-county-boosts-efficiency-online-permitting-setup" target="_blank">read more</a></p> http://americancityandcounty.com/products-work/golden-state-county-boosts-efficiency-online-permitting-setup#comments Products at Work CRM Systems Mon, 26 Oct 2015 16:28:00 +0000 67801 at http://americancityandcounty.com NASCIO releases its first cybersecurity guide for state, local CIOs http://americancityandcounty.com/crm-systems/nascio-releases-its-first-cybersecurity-guide-state-local-cios <div class="field-byline"> Stephanie Toone </div> <div class="node-body article-body">The National Association of State Chief Information Officers (NASCIO) has released its first cybersecurity guide for state and local chief information officers. </div> <p><a href="http://americancityandcounty.com/crm-systems/nascio-releases-its-first-cybersecurity-guide-state-local-cios" target="_blank">read more</a></p> http://americancityandcounty.com/crm-systems/nascio-releases-its-first-cybersecurity-guide-state-local-cios#comments Finance CRM Systems Health & Welfare Records Management Mon, 26 Oct 2015 13:52:00 +0000 67791 at http://americancityandcounty.com Via NASCIO website Protecting government entities from cyber attacks http://americancityandcounty.com/blog/protecting-government-entities-cyber-attacks <div class="node-body blog-body"><p>By Rob Rudloff</p></div> <p><a href="http://americancityandcounty.com/blog/protecting-government-entities-cyber-attacks" target="_blank">read more</a></p> http://americancityandcounty.com/blog/protecting-government-entities-cyber-attacks#comments Contracts Finance CRM Systems Health & Welfare Records Management Tue, 20 Oct 2015 15:15:00 +0000 67711 at http://americancityandcounty.com California city finds project management solution http://americancityandcounty.com/products-work/california-city-finds-project-management-solution <div class="node-body article-body">Riverside, Calif., has developed a project management system called “The Hive.” The system helps the city meet its project management needs while providing holistic and real-time access to the state of a program.</div> <p><a href="http://americancityandcounty.com/products-work/california-city-finds-project-management-solution" target="_blank">read more</a></p> http://americancityandcounty.com/products-work/california-city-finds-project-management-solution#comments Products at Work CRM Systems Technology Mon, 28 Sep 2015 17:29:00 +0000 67241 at http://americancityandcounty.com The EMV October 2015 Liability Shift: Are You Ready? http://americancityandcounty.com/blog/emv-october-2015-liability-shift-are-you-ready <div class="node-body blog-body">On Oct. 1, the liability will shift from credit card companies to merchants in cases of fraudulent point-of-sale transactions with EMV cards. City and county governments have several options in how they respond to the Oct. 1 deadline, says Mukesh Patel.</div> <p><a href="http://americancityandcounty.com/blog/emv-october-2015-liability-shift-are-you-ready" target="_blank">read more</a></p> http://americancityandcounty.com/blog/emv-october-2015-liability-shift-are-you-ready#comments Finance CRM Systems Government Security Viewpoints Tue, 22 Sep 2015 19:26:00 +0000 67091 at http://americancityandcounty.com Ashley Madison email address leak uncovers .gov domains in Maryland http://americancityandcounty.com/human-resources/ashley-madison-email-address-leak-uncovers-gov-domains-maryland <div class="field-byline"> Stephanie Toone </div> <div class="node-body article-body">More than 15,000 .gov email addresses were leaked by hackers of the Ashley Madison website. Hundreds were the actual addresses of employees at the county, city and federal level, including several in Montgomery County, Md.</div> <p><a href="http://americancityandcounty.com/human-resources/ashley-madison-email-address-leak-uncovers-gov-domains-maryland" target="_blank">read more</a></p> http://americancityandcounty.com/human-resources/ashley-madison-email-address-leak-uncovers-gov-domains-maryland#comments Broadband CRM Systems Human Resources Bonus Content Mon, 14 Sep 2015 15:40:00 +0000 66921 at http://americancityandcounty.com Which areas of your local government need technology upgrades the most? (Choose up to 3) http://americancityandcounty.com/poll/09102015 <div class="node-body advpoll_binary-body"></div><div class="poll"><div class="text">Public Works (roads, water, parks, solid waste, etc.)</div><div class="bar"><div style="width: 42%;" class="foreground"></div></div><div class="percent">42% <span class="votes">(39 votes)</span></div><div class="text">IT (data storage, cybersecurity, etc.)</div><div class="bar"><div style="width: 37%;" class="foreground"></div></div><div class="percent">37% <span class="votes">(34 votes)</span></div><div class="text">Administrative (elected or appointed official, finance, etc.)</div><div class="bar"><div style="width: 35%;" class="foreground"></div></div><div class="percent">35% <span class="votes">(32 votes)</span></div><div class="text">Public safety/police/fire</div><div class="bar"><div style="width: 30%;" class="foreground"></div></div><div class="percent">30% <span class="votes">(28 votes)</span></div><div class="text">Utilities (electric, gas, water, etc.)</div><div class="bar"><div style="width: 25%;" class="foreground"></div></div><div class="percent">25% <span class="votes">(23 votes)</span></div><div class="text">Transportation</div><div class="bar"><div style="width: 16%;" class="foreground"></div></div><div class="percent">16% <span class="votes">(15 votes)</span></div><div class="text">Buildings (courthouses, DMVs, etc.)</div><div class="bar"><div style="width: 15%;" class="foreground"></div></div><div class="percent">15% <span class="votes">(14 votes)</span></div><div class="text">Public schools</div><div class="bar"><div style="width: 14%;" class="foreground"></div></div><div class="percent">14% <span class="votes">(13 votes)</span></div><div class="text">Health and Human Services</div><div class="bar"><div style="width: 14%;" class="foreground"></div></div><div class="percent">14% <span class="votes">(13 votes)</span></div><div class="text">Housing, community development</div><div class="bar"><div style="width: 13%;" class="foreground"></div></div><div class="percent">13% <span class="votes">(12 votes)</span></div><div class="total">Total voters: <em>92</em></div></div> http://americancityandcounty.com/poll/09102015#comments Facilities Finance CRM Systems GIS & GPS Records Management Thu, 10 Sep 2015 18:08:55 +0000 66891 at http://americancityandcounty.com Winners of PTI's Citizen-Engaged Communities http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities <div class="field-byline"> Susan Cable </div> <div class="node-body article-body">The Public Technology Institute (PTI) recently announced 16 winners of its Citizen-Engaged Communities for 2012-2014.</div> <p><a href="http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities" target="_blank">read more</a></p> http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities#comments 311 Citizen Engagement Communications CRM Systems Records Management Bonus Content Fri, 30 Nov 2012 19:51:00 +0000 20911 at http://americancityandcounty.com Citizen engagement through call centers http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement <div class="field-byline"> Susan Cable </div> <div class="node-body article-body">Call centers have evolved into multi-channel customer service operations.</div> <p><a href="http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement" target="_blank">read more</a></p> http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement#comments 311 Citizen Engagement Communications CRM Systems Records Management Fri, 30 Nov 2012 19:35:00 +0000 20901 at http://americancityandcounty.com