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More in 311

  • Jul. 28, 2008
    article
    American City and County

    Group formed to promote 311 systems

    Five organizations are working together to promote the use of and serve as a resource on centralized customer service systems, such as 311 call centers....More
  • Jul. 7, 2008
    article
    American City and County

    ICMA to study 311/Citizen Relationship Management systems

    The Washington-based International City/County Management Association (ICMA) is planning a series of research projects...More
  • Sep. 1, 2007
    article
    American City and County

    HELP!

    A city water line bursts, shooting liquid 20 feet into the air. A startled resident dashes to the phone and dials 911. Although the situation is urgent,...More
  • Aug. 1, 2006
    article
    American City and County

    Getting a grip

    Since Baltimore set up the nation's first 311 phone number 10 years ago, more cities have been consolidating agency phone numbers and building call centers...More
  • Dec. 1, 2001
    article
    American City and County

    311 system takes the pressure off emergency center

    In August, Houston launched a 311 telephone system to manage residents' requests for city services. It is one of 36 local governments that have implemented...More
  • Feb. 1, 2001
    article
    American City and County

    511 number to provide nationwide traffic info

    In July, the Federal Communications Commission assigned a nationwide three-digit telephone number to provide traveler information....More
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