311 http://americancityandcounty.com/taxonomy/term/6632/more en Mobile technology doesn’t work if processes don’t change and adapt (with related video) http://americancityandcounty.com/gis-gps/mobile-technology-doesn-t-work-if-processes-don-t-change-and-adapt-related-video <div class="field-byline"> Chuck Wright </div> <div class="node-body article-body">Chuck Wright of FacilityDude tells government administrators how they can get the most value from their mobile GIS systems.</div> <p><a href="http://americancityandcounty.com/gis-gps/mobile-technology-doesn-t-work-if-processes-don-t-change-and-adapt-related-video" target="_blank">read more</a></p> http://americancityandcounty.com/gis-gps/mobile-technology-doesn-t-work-if-processes-don-t-change-and-adapt-related-video#comments 311 GIS & GPS Hardware & Software GIS & GPS Mobile Public Works Administration Technology Thu, 14 Jan 2016 22:55:00 +0000 69241 at http://americancityandcounty.com <p>In the photo: A FacilityDude Mobile311 task list.</p> City of Brotherly Love gets enhanced 311 system (with related video) http://americancityandcounty.com/law-enforcement/city-brotherly-love-gets-enhanced-311-system-related-video <div class="node-body article-body">Officials in Philadelphia recently unveiled the city’s Philly 311 system. The setup expands citizens’ access to city services via a range of communication channels including telephone, Internet, the 311 mobile app, and social media. </div> <p><a href="http://americancityandcounty.com/law-enforcement/city-brotherly-love-gets-enhanced-311-system-related-video" target="_blank">read more</a></p> http://americancityandcounty.com/law-enforcement/city-brotherly-love-gets-enhanced-311-system-related-video#comments 311 Communications Law Enforcement Telecommunications Law Enforcement Wed, 24 Jun 2015 14:27:00 +0000 65181 at http://americancityandcounty.com <p>The image shows a screenshot of the Philadelphia 311 service offering. The 311 setup gives Philadelphia citizens real-time, transparent access to government information and services.</p> County gives residents a new way to access services http://americancityandcounty.com/communications/county-gives-residents-new-way-access-services <div class="field-deck"> Three 311 Service Centers in Miami-Dade County provide in-person assistance for a variety of local government offerings. </div> <div class="node-body article-body">Three 311 Service Centers in Miami-Dade County provide in-person assistance for a variety of local government offerings.</div> <p><a href="http://americancityandcounty.com/communications/county-gives-residents-new-way-access-services" target="_blank">read more</a></p> http://americancityandcounty.com/communications/county-gives-residents-new-way-access-services#comments 311 Case Studies Communications Fri, 15 Feb 2013 17:10:00 +0000 22051 at http://americancityandcounty.com <p> Miami-Dade County, Fla.&#39;s 311 Service Centers assisted more than 43,000 customers in its first year of operation.</p> Nation's capital implements 911 information service http://americancityandcounty.com/communications/nations-capital-implements-911-information-service <div class="field-deck"> Washington, D.C., residents are providing data to help emergency responders better serve them. </div> <div class="node-body article-body">Washington, D.C., residents are providing data to help emergency responders better serve them.</div> <p><a href="http://americancityandcounty.com/communications/nations-capital-implements-911-information-service" target="_blank">read more</a></p> http://americancityandcounty.com/communications/nations-capital-implements-911-information-service#comments 311 Case Studies Communications Emergency Management Law Enforcement Smart Cities Wed, 30 Jan 2013 21:04:00 +0000 21751 at http://americancityandcounty.com <p>Washington, D.C., is using a variety of ways to promote the new Smart911 systems to its residents.</p> Winners of PTI's Citizen-Engaged Communities http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities <div class="field-byline"> Susan Cable </div> <div class="node-body article-body">The Public Technology Institute (PTI) recently announced 16 winners of its Citizen-Engaged Communities for 2012-2014.</div> <p><a href="http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities" target="_blank">read more</a></p> http://americancityandcounty.com/citizen-engagement/winners-ptis-citizen-engaged-communities#comments 311 Citizen Engagement Communications CRM Systems Records Management Bonus Content Fri, 30 Nov 2012 19:51:00 +0000 20911 at http://americancityandcounty.com Citizen engagement through call centers http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement <div class="field-byline"> Susan Cable </div> <div class="node-body article-body">Call centers have evolved into multi-channel customer service operations.</div> <p><a href="http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement" target="_blank">read more</a></p> http://americancityandcounty.com/citizen-engagement/call-centers-citizen-engagement#comments 311 Citizen Engagement Communications CRM Systems Records Management Fri, 30 Nov 2012 19:35:00 +0000 20901 at http://americancityandcounty.com Viewpoint: Improving the wireless location identification bottleneck http://americancityandcounty.com/blog/viewpoint-improving-wireless-location-identification-bottleneck <div class="node-body blog-body">By Bhavin Shah — Radio frequency pattern matching technology could make tracking suspects quicker and cheaper for law enforcement agencies</div> <p><a href="http://americancityandcounty.com/blog/viewpoint-improving-wireless-location-identification-bottleneck" target="_blank">read more</a></p> http://americancityandcounty.com/blog/viewpoint-improving-wireless-location-identification-bottleneck#comments 311 GIS & GPS Viewpoints Wed, 07 Nov 2012 20:57:00 +0000 20611 at http://americancityandcounty.com GPS-enabled phones, cameras keep Riverside clean http://americancityandcounty.com/mobile/gps-enabled-phones-cameras-keep-riverside-clean <div class="field-deck"> Technology records exact locations for service requests </div> <div class="node-body article-body">Technology records exact locations for service requests.</div> <p><a href="http://americancityandcounty.com/mobile/gps-enabled-phones-cameras-keep-riverside-clean" target="_blank">read more</a></p> http://americancityandcounty.com/mobile/gps-enabled-phones-cameras-keep-riverside-clean#comments 311 Case Studies Facilities Mobile Records Management Thu, 18 Oct 2012 20:41:00 +0000 20221 at http://americancityandcounty.com <p> City crews document graffiti using GPS-enabled cameras and record all relevant details for a database searchable by police.</p> PTI seeks citizen-engaged communities http://americancityandcounty.com/technology/citizen-engaged-communities-20110829 <div class="node-body article-body">The Public Technology Institute is accepting applications for its Citizen-Engaged Communities designation.</div> <p><a href="http://americancityandcounty.com/technology/citizen-engaged-communities-20110829" target="_blank">read more</a></p> 311 Citizen Engagement Administration Mon, 29 Aug 2011 17:44:00 +0000 11776 at http://americancityandcounty.com Unlocking 311 http://americancityandcounty.com/technology/open311-standard-201102 <div class="field-byline"> David Moody and Steve Carter </div> <div class="field-deck"> Public-private collaboration creates Open311 standard to expand the potential of communities' CRM systems </div> <div class="node-body article-body">Public-private collaboration creates Open311 standard to expand the potential of communities' CRM systems.</div> <p><a href="http://americancityandcounty.com/technology/open311-standard-201102" target="_blank">read more</a></p> 311 Citizen Engagement Communications Tue, 01 Feb 2011 17:00:00 +0000 7325 at http://americancityandcounty.com