Rich Lallier, director of the St. Paul, Minn., Public Works Department, shares the steps he has taken to restore the public's faith in the department after the previous director resigned following a local TV news report that showed department workers taking excessive breaks....
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It’s all about "connectivity" – the connection between government and its citizens, and the real and perceived benefits that arise from that. Governments manage more effectively and efficiently through greater public input and feedback.
By dbevarlky on Apr. 27, 2012