Bomgar’s appliance-based remote support software enables users to remotely access and fix nearly any IT device that is located just about anywhere. According to Scott Braynard, who is vice president of public sector at Jackson, Miss.-based Bomgar, his firm’s software is built specifically for remote support and offers an extra layer of security to safeguard support sessions. “It is feature-rich for both support desks and service desks,” he says.

In a video interview (go to link at end of this story), Braynard says that Bomgar’s support products “offer security and audit control that governments are looking for.” Go here for information on Bomgar’s remote support offerings to government, and some of the features of those offerings.

Braynard explains a key difference between cloud- and appliance-based remote support products in the video interview. The difference boils down to data security, he says. “Putting a remote support application through the cloud may expose sensitive data without anyone realizing it in the remote support session.” A Bomgar remote support console screenshot is shown at the left.

Braynard advises government administrators who need to provide remote support to mobile workers to double-check security settings. “Make sure your remote support solution secures access to the system itself, so that only authorized service desk personnel are able to use the system.” Administrators should ensure that the remote support system works with a multitude of platforms, such as Android, iOS, Windows and Linux.

In this video interview, Braynard outlines how data security is becoming more of a concern in remote access applications.

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