Monroe, Wash., is a small community growing at a rapid pace. And with new growth comes the need for new infrastructure to support it. That’s why Monroe’s Public Works Department is using smart water technology from Sensus, a Xylem brand, to update its infrastructure, reduce leaks and improve customer service.

The department completed an upgrade of its existing system this past December. The upgrade has simplified the tedious process of detecting and resolving water leaks. Using the smart technology, technicians now have access to real-time data that enables them to detect the leak source in seconds.

“We’ve begun using the system’s leak detection capabilities, and the results have been amazing,” says Jakeh Roberts, operations and maintenance manager for Monroe. “Reducing the time it takes for our technicians to identify leaks enables us to apply their time to other important projects. We can see where the water is going in a way that wasn’t available before, with the potential for significant cost savings.”

Monroe’s smart water system is comprised of Sensus OMNI and iPERL water meters as well as the FlexNet communication system and Sensus Analytics. Sensus Software as a Service (SaaS) manages the equipment.

“Among other things, the Sensus system enables our customer service staff to see real-time usage so they can explain leaks to customers instead of having to guess at the source,” Roberts says. “Functionally, it makes for a completely different conversation.”

Monroe’s new system has enhanced the department’s services. In addition, it positions the city’s water infrastructure to support continued growth and future development.

“With the local service and response time provided by Sensus distributor Ferguson, we deployed a solution that immediately benefited our technicians and our customers,” Roberts says. “The Sensus solution now serves as the backbone of our water infrastructure, allowing us to capitalize on our city’s growth and deliver better customer service across the community both now and in the future.”

Go here for more information on Sensus.


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