The city of La Mesa, Calif., police department is enhancing emergency response by upgrading the department’s public safety software and technology. The department has selected New World Systems’ integrated suite of Aegis Public Safety applications to replace an older hosted system that is no longer meeting the city’s needs. New World Systems is based in Troy, Mich.

The department needed a dispatch software upgrade, said Captain Dan Willis. “The police department is looking forward to having a new innovative system, something that is upgraded regularly, and a solution that will continue to grow with us in the future.”
 
The system includes Aegis computer-aided dispatch (CAD) and mobile computing software built on Microsoft technology. Technical support and ongoing software enhancements are part of the upgrade pact.
 
“New World’s CAD offers the functionality we were looking for; it is visually appealing and user-friendly,” said Amber Lashbrook, the department’s communications supervisor. “The screens aren’t as busy as some of the other CAD systems we’ve seen.”
 
The new setup will provide a seamless flow of information and communication between applications to keep dispatchers and first responders safe and informed. The workflow between applications will help reduce redundant data entry and the need to keep manual logs and spreadsheets. Built-in mapping and automatic vehicle location (AVL) will help the Police Department decrease emergency response times.
 
Lashbrook said that the new setup has everything a dispatch center needs, built into the software. “Information will be readily available for everyone, and we will see time-saving benefits with the ability to eliminate all of our collateral systems and extra Excel spreadsheets.”
 
The neighboring city of El Cajon has been using the same system successfully for several years. The software upgrade will help the La Mesa police department improve service to more than 57,000 residents.
 
New World Systems designs, develops, markets, supports and implements the integrated Aegis suite of public safety solutions for law enforcement. The firm also offers the Fire and EMS and Logos.NET public administration suite for local governments. More than 1,000 public sector organizations nationwide use the company's products.                                                                                                         

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