Providing services for residents takes more than raw materials and money. It requires leadership and creativity from local government officials, especially when budgets already are stretched. American City & County's Crown Communities Awards recognize those extra efforts from local governments that have lasting effects on residents, businesses and the environment.

Every year, our editors ask subscribers, city and county leaders and associations to nominate projects completed by cities and counties. The eight winners of the Crown Communities Awards for city projects follow in this issue and include Boston; Buffalo, N.Y.; Compton, Calif.; Ogden, Utah; Renton, Wash.; San Diego, Calif.; Sandy Springs, Ga.; and Scottsdale, Ariz. The winners of the county projects were published in the July issue, and, like the city winners, their projects demonstrated creative methods for solving old problems or offering new services to residents.

The entry forms for both categories of 2008 Crown Communities will be available on the American City & County Web site (www.americancityandcounty.com) early next year. Winners of the county awards will be announced in the July issue, and the city winners will be profiled in the December issue.

Partners create safe harbor

Boston

By late last year, youth violence in Boston had increased to troubling rates, attracting the attention of retired advertising executive Jack Connors, who wanted to help. He contacted Mayor Thomas Menino and proposed building a summer camp for inner-city children 11 to 14 years old — those who are too old for other day camps and too young to hold jobs. Menino liked the idea but said the city did not have funds to pay for it.

Connors began raising private contributions to design, build, plan and operate the camp, and scheduled it to open in July 2007, leaving only six months for set up. The city identified Long Island — part of the Boston Harbor Island National Park that was full of scraggly underbrush and rocky shoreline — as the site for the camp and leased the land for $1 a year.

The island is accessible only by a narrow bridge, so all construction materials and equipment had to be barged in. Yet, the 22-acre camp was finished in nearly 100 days, complete with baseball and soccer fields, basketball and tennis courts, a beach and bathhouse, a great hall, vegetable garden, climbing wall and ropes course.

To recruit children who were not eligible for other programs, the city and the Boys & Girls Club of Boston launched a targeted outreach campaign. City staff volunteered to visit more than 2,200 residences in Boston's housing projects to sign up attendees, and police officers walking beats carried camp applications to distribute. Each child was asked to pay $5 to attend one of the two one-month sessions, and the rest of the estimated $1,700 cost per child was covered by donations.

At 8 a.m., July 2, 2007, Camp Harbor View welcomed its first 300 campers, who were bused to the island from neighborhoods across the city. The Boys & Girls Club ran the camp, focusing activities on leadership development, sports and fitness, arts, and environmental education. Campers received three meals a day and were bused back home at 6:30 p.m. each night. “Some of the campers learned to swim for the first time this summer,” says Sarah Zaphiris, a policy advisor to the mayor. “Others, amazingly, had never ridden a bike before. The city provided an instructor and a dozen bikes for a few days, which was one of the most popular activities.”

Last summer, the $11 million Camp Harbor View hosted 600 campers and is set to expand next year with construction of a pool and a pier for boating programs. Some of the children continue to participate in year-round activities designed to steer them away from violence, gangs and drugs.

Agencies/companies involved: Boston Mayor's Office, Boston Centers for Youth & Families, Inspectional Services Department, Boston Public Health Commission, Police Department, Camp Harbor View Foundation, Connors Family Foundation, Boys & Girls Club of Boston, Greater Media, Hill Holiday, Suffolk Construction

Fighting crime, step at a time

Buffalo, N.Y.

When Buffalo, N.Y., Mayor Byron Brown decided to clean up the city, he took to the streets and began addressing problems house by house. He expanded the Save Our Streets (SOS) Task Force, which began conducting “Clean Sweeps” in May 2006 to eliminate crime, vacant buildings and drug houses as well as overgrown lawns, stray animals and gas leaks. While tackling visible problems, the task force also educates residents about city services.

Operation Clean Sweep is part of the mayor's Zero Tolerance plan, which targets drug crime as well as quality-of-life offenses that harm residents and businesses throughout Buffalo. The SOS Task Force, funded by a grant from the U.S. Department of Justice, is comprised of city, state and federal law enforcement, government agencies, neighborhood advocacy groups and corporate partners.

During a Clean Sweep event, a multidisciplinary team that may include police officers, fire fighters, and representatives from Rodent Control, the U.S. Marshall's Office, the Buffalo Animal Shelter and the Department of Social Services enters a neighborhood without warning to surprise criminals. In addition to boarding up drug houses and arresting criminals, the team also distributes smoke detectors, removes abandoned cars and identifies housing code violations.

Such a program was desperately needed, says Karen Stanley Fleming, director of urban affairs. “Currently, the percentage of families below the poverty line in Buffalo is 27 percent, giving Buffalo the second-highest poverty rate among major U.S. cities,” she says. “The poverty and blight are exacerbated by the high number of vacant residential structures in Buffalo, which has an estimated 10,000 vacant houses and a vacancy rate in the top three of the nation.”

Buffalo conducted 15 Clean Sweeps in 2006, uncovering 41 suspected drug houses and removing more than 122 tons of debris and nearly 4 tons of tires. In addition, 475 properties were baited for rodents, and 195 smoke detectors were distributed to residents. This year, the city will conduct 18 Clean Sweeps.

The initiative is reaping rewards, Fleming says. Overall crime was down by 7 percent in 2006 versus 2005, and violent crime fell 26 percent through June 2007, compared with the first six months of 2006.

Additionally, Operation Clean Sweep has helped improve communication between the city and residents. “Residents have the chance to interface with city service providers to make service requests and to provide relevant and previously unknown data for law enforcement professionals,” Fleming says.

Agencies/companies involved: Buffalo Division of Citizen Services, Erie County Probation Department, U.S. Department of Housing and Urban Development, U.S. Attorney's Office, Belmont Shelter Corp., Board of Block Clubs, National Fuel, National Grid Electric Co., Rental Assistance Corp., Time Warner Cable

Lighting the way to upgrades

Compton, Calif.

Last year, Compton, Calif., officials identified two significant needs: about $4 million in facility upgrades and additional emergency-response and disaster-preparedness training for public safety employees, whose equipment also needed updating.

Because of a static tax base and limited income, city officials found the money to pay for the upgrades, training and equipment through a performance contract with Milwaukee-based Johnson Controls. The company replaced cooling systems, interior lighting and streetlights with more energy-efficient units, the operations and maintenance savings from which will pay for the $4.4 million project over 15 years. If the savings fall short, the company will write the city a check for the difference.

The city replaced or re-lamped nearly 5,000 light fixtures in 22 buildings, including replacing all T12 fluorescent lamps with high-efficiency T8 fluorescent lamps and all incandescent lamps with compact fluorescent lamps. It also replaced more than 1,100 old streetlights, which used high-pressure sodium light bulbs that cast a yellowish light and directed up to 50 percent of the light up into the air, with high-efficiency induction lighting fixtures. The new fixtures have lower utility, maintenance and operational costs, as well as higher light levels, better light quality and less light pollution in neighborhoods. Compton's city hall, built in the 1970s, also received a new, high-efficiency chiller system to replace the old one that no longer worked.

With money saved from the energy-efficiency improvements, the city paid for additional emergency-response and disaster-preparedness training for public safety employees and purchased 1,200 vests and saddlebags for first responders. Every city vehicle now is equipped with a kit stocked with three days of emergency supplies. The city also installed a leak-detection system in 45 miles of water mains to identify and fix water leaks, resulting in less waste and lower water costs. Compton also is studying its water rates to determine whether they accurately reflect the actual cost of operating and maintaining the water system.

Compton officials estimate the improvements will remove 354 metric tons of greenhouse gas emissions from the environment, which is equal to removing 77 cars from congested Los Angeles freeways for one year. “Not only have we achieved something quite unique to the city, but it lends further proof that we are indeed a forward-moving city,” says Michael Harvey, special projects manager. “This accomplishment has greatly improved services and products for our citizens, using the best long-term financing for these projects. We set the standards for other cities and communities and, at the same time, serve as a model to cities across the country.”

Agencies/companies involved: Compton, Johnson Controls Inc.

Sports revive downtown

Ogden, Utah

For many years, Ogden, Utah's downtown floundered as developers and consumers headed for the suburbs. That is beginning to change, however, as a result of a city project to replace an abandoned mall with a mixed-use development. The first phase, a 140,000-square-foot recreation facility named the Salomon Center, opened in June 2007 and has spurred adjacent commercial, retail and residential construction.

Several years ago, Mayor Matthew Godfrey proposed a plan to purchase the mall and revitalize downtown Ogden, but residents and developers were skeptical. The city pushed forward with the idea, however, purchasing the vacant mall for $6 million in 2001 and demolishing the property. Ogden hired an urban design and planning firm to identify new uses for the site, and invited public suggestions.

Gradually, support grew, and shortly after the city approved construction of a recreation center on the site, private developers and investors committed to build neighboring attractions, including a 13-screen movie theater, two four-story office buildings, a six-story, mixed-use project containing 28 condominium units, a mixed-use project with 108 rental units and three restaurants.

The anchor attraction is the Salomon Center, which includes indoor simulated skydiving, an indoor surfing wave, a climbing wall, a Gold's Gym, a sports medicine clinic, a nutrition center, a dance studio, a family bowling center, glow golf, bumper cars, billiards, an arcade and two restaurants. Ogden's redevelopment agency leases the center to a local private company to manage and operate. “The city was trying to change its image from an old railroad town to a high-adventure outdoor recreation destination, and the new Salomon Center needed to be an icon supporting that new image,” says John Patterson, chief administrative officer. “The new center was designed to include some unique high-adventure attractions that would make it a regional attraction drawing people to the city's downtown.”

Since the Salomon Center opened, a developer has announced another mixed-use project downtown consisting of a seven-story building with 63 condominium units. Also, under negotiation is a 14-story, mixed-use project that will contain 570,000 square feet of condominium and 106,000 square feet of hotel space. The development will complete the city's plan to redevelop about 20 acres of Ogden's central business district, Patterson says.

The cost of the center, excluding land, was $20 million, financed through tax increment bonds ($7.28 million), lease revenue bonds ($8.9 million), and $3.82 million from the general fund. The combined cost of the downtown redevelopment when it is completed in 2010 is estimated at $188 million. “The expanded interest created by the Salomon Center and the downtown redevelopment success will help attract the resources necessary to improve the tax base of the city and the lifestyle of its residents,” Patterson says.

Agencies/companies involved: Ogden, Ogden City Redevelopment Agency, Health and Fitness Holdings

Web site redesigns services

Renton, Wash.

With neighbors like Amazon.com, Microsoft and Expedia, Renton, Wash., had reason to be embarrassed by its low-tech, outdated Web site. It suffered from a cumbersome address (ci.renton.wa.us), poor navigation, amateurish design and a confusing structure.

Renton officials realized the need for change and assembled a multi-departmental team to create a new site that minimized government jargon, made services more accessible and convenient for residents while providing multiple ways to inform them about city news and events. “We saw the Web site as one of our primary communications tools. With an improved Web site, we could better serve our community and reaffirm our commitment to customer service,” says Preeti Shridhar, Renton communications director.

Renton outsourced the design and server hosting while handling all other aspects in-house. Transitioning from the old to the new site required converting more than 1,500 pages of content and installing a content management system that divided site management among departments, creating 35 to 40 “sub-Webmasters” rather than just one.

Deferring Web management to existing staff, with oversight from the interdepartmental “volunteer” Web team and communications director, keeps information current and costs low, Shridhar says. But, it also means more departments and staff are involved, requiring additional training and responsibilities. Including design, branding, software, programming, hosting, multimedia software capabilities and online services, the Web site, funded as a capital improvement project, cost $54,397 in 2005 and $48,554 in 2006.

In January 2007, Renton officially launched its new site, RentonWA.gov. Along with structural and visual improvements, the site includes a dynamic home page with direct links to popular pages and breaking news. An interactive calendar, improved search function, live streaming of the local government access channel, and a subscription-based e-mail alert feature also were added.

Users have responded: in January 2006, the old site received 242,390 page views; in January 2007, the new site got 894,449 page views, with an additional 30 percent increase in page views by July 2007. According to user surveys, the Web site went from 73 percent of users not being able to find what they were looking for in November/December 2006 to 0 percent not finding what they were looking for in February 2007.

Renton plans to improve the site further, including making all city forms interactive and expanding programming, interactive features and multimedia content. Enhanced mapping and GIS capabilities are planned, as is the establishment of an ongoing Web maintenance budget for improvements. “Renton made a significant commitment to developing a Web site that was reflective of our community and responsive to the needs and requirements of our residents,” says Mayor Kathy Keolker. “The Web site also makes city government and services more accessible to the public and showcases Renton's appeal to prospective businesses and visitors.”

Agencies/companies involved: Renton, Community Marketing Campaign stakeholders, Phinney Bischoff, Granicus, Square Root

Regional agencies talk safety

San Diego, Calif.

When fires broke out four years ago in and around San Diego, emergency responders battled communication breakdowns along with the blazes. After the event, San Diego's public safety community began resolving serious problems in its voice system coverage to ensure local, regional, state and federal agencies could share information at any time.

They began work on the Regional Command and Control Communications (3Cs) Pilot Project to expand and increase capacity of existing public safety microwave networks and provide secure digital communication systems for first responders, senior officials and emergency operations/dispatch centers across San Diego and beyond. “It provides an alternative means of communication to first-responder command staff during large-scale critical incidents, especially those requiring response from multiple agencies,” says Lisa Stapleton, information technology manager for San Diego Public Safety & Homeland Security. “By utilizing the 3Cs network, valuable radio airtime is made available for communications to and from the field.”

To ensure the system had enough capacity for video teleconferencing, secure wide-area sharing of helicopter video images, computer-assisted dispatch (CAD)-to-CAD links, data sharing between emergency operations centers (EOCs) and secure voice/image communications, San Diego had to build its own network. The high-capacity connections had to operate not just within the city, but also among neighboring cities, nearby counties, and state and federal agencies.

City officials initially identified 85 sites over nearly 22,000 square miles as potential locations to incorporate in the network, including San Diego, Imperial, Orange, and Riverside counties in California, as well as Yuma County, Ariz. Two consulting firms were hired as project managers to coordinate with each of the participating agencies and vendors.

An initial 16-site pilot program completed this year cost $6 million, financed by a U.S. Department of Justice COPS Interoperable Technology Grant and the California State Homeland Security Grant Program. Another $17 million has been raised to fund additional phases through 2010, Stapleton says.

“The impact of this project is a major improvement in how EOCs manage incidents,” Stapleton says. “By incorporating specialty video feeds into the system, including aerial video and closed-circuit television from critical infrastructure, incident commanders will have better intelligence on which to base their decisions. The network also will provide a way to quickly and effectively broadcast information to other agencies using three different modes of communication: teleconferencing on the network, broadcast of briefings over the public safety broadcast network and secured Web streaming.”

Agencies/companies involved: San Diego, Cisco Systems, Enforcement Support Agency, Harris Stratex Networks, Pacific Microwave Research, Providea, Spinitar, Tandberg, Tech/Knowledge Inc., VBrick

Fire service starts strong

Sandy Springs, Ga.

When Sandy Springs, a community of 87,000 north of Atlanta, became a city in December 2005, city officials wanted to build a fire department for the 37 square-mile city that would be staffed with highly trained fire fighters who could respond quickly to medical and fire emergencies. City Manager John McDonough hired Fire Chief Jack McElfish and doctors Ian Greenwald and Eric Ossmann of Emory University's Department of Emergency Medicine to lead the city's effort to develop an emergency medical services (EMS)-based fire and rescue service.

The department began to take shape as the city hired and trained personnel, and adopted fire codes. Sandy Springs Fire Department (SSFD) crews have a rigorous training schedule that includes at least 24 hours each year on everything from search and rescue to public transportation emergencies, and they must complete four to eight hours of training each month in both fire and EMS response.

Sandy Springs purchased two fire stations from Fulton County and leased a third within city limits. A fourth station in Atlanta city limits was leased for $1 a year in exchange for coverage to the surrounding area in Atlanta. SSFD ordered four custom-built, 105-foot quints (vehicles that carry supply hose, water, pump, 105-foot aerial ladder and ground ladders), and two 2,000 gallon-per-minute pumpers.

The city council approved $600,000 to install automated external defibrillators (AEDs) in police cars and top-of-the-line medical equipment on fire apparatus, and to train personnel in CPR and AED use. The city also purchased SUVs and staffed them with state- and nationally certified medics to respond quickly to medical emergencies. In addition, Greenwald and Ossmann established a program for senior emergency medicine resident physicians to work with fire medics in the field.

About $5 million was spent on start-up equipment: apparatus, phones, software and uniforms. Another $3 million covered salaries, benefits and operations. In addition, the community has contributed thousands of dollars in donations, which include Stryker “stair” chairs, animal oxygen masks and refrigerators.

The SSFD opened its doors Dec. 29, 2006. In the first month, its “fire rescue technicians” responded to 793 calls, 72 percent of which were EMS-related. During its first six months, the department answered more than 8,000 service calls. SSFD also plans to finish inspecting all 2,600 buildings in the city for compliance with fire and safety codes, having examined more than 60 percent by summer 2007.

City officials aim to raise the city's cardiac arrest survival rate from the metro area's average 1 percent to between 20 and 25 percent within five years. To that end, fire crews offer blood pressure checks and free CPR and AED training for residents, with the goal of having 1,000 people capable of using them by this year's end. By summer, nearly 500 had completed the program.

Agencies/companies involved: Sandy Springs, Pierce Manufacturing, Rural/Metro Ambulance

Water plant expands park

Scottsdale, Ariz.

A water treatment plant is not supposed to be a work of art, but do not tell Scottsdale, Ariz. The city needed to boost its water-producing capacity to meet new demand in an area near downtown that was attracting high-rise living, retail and commercial developments. But, the area was densely populated, so finding an appropriate, available and affordable location was difficult, and the plant's design needed to blend in with the neighborhood.

Officials found a 33-acre site near an underused city park and planned a 72,000 square-foot water treatment plant on nine acres, leaving 24 acres for more park space, including an off-leash dog area and two ball fields. “Placing a 30 million-gallon-a-day plant, including arsenic treatment, solid waste handlings and a 5.5 million-gallon reservoir and pump station on a nine-acre site is a modern marvel,” says David Mansfield, general manager, Scottsdale Water Resources Department. “Most plants this size would require a footprint three times larger.”

The result — the city-funded, $64.5 million Chaparral Water Treatment Plant — is the first major surface water treatment plant in Arizona to use membrane filtration for particle removal, to combine direct ultra-filtration membranes with granular activated carbon (GAC) absorption, to implement post-GAC filtration and to remove arsenic. Sodium hypochlorite, which is used to disinfect drinking water, is made on site, eliminating the need for gaseous chlorine storage.

The plant's design blends with the adjacent park and the nearby residential neighborhood. Its massive buildings are situated to minimize their silhouettes, making them scale with homes. Industrial elements are hidden from neighborhood view, and the plant functions quietly, does not emit odor or pollute and creates no traffic hazards, Mansfield says.

The plant also was designed to be an attraction in and of itself. Many of its exterior elements were created to reflect desert art and culture. For example, exterior pipes symbolize the filtration process and have an aesthetic effect when the light and shadows play off them. About 16,000 square feet of “tensile structures” — large, triangular awnings that represent nomadic desert dwellings — open out above the space like sails, providing shade. A system of indigenous rocks in metal baskets — “gabion walls” — is used to terrace the base of the plant and transition to the park. Additionally, the plant features a six-acre xeriscape garden with native plants and an outdoor classroom.

Since completion, the plant has exceeded the city's water quality goals, including particulate and arsenic removal, taste and odor control, and minimized disinfection byproduct. “The water plant serves as a testimony to engineering design and treatment technologies,” Mansfield says. “This project is a great example for other cities.”

Agencies/companies involved: Archer-Western, Black & Veatch, Scottsdale, Swabeck Partners, Ten Eyck Landscape Architects